Consortium for Service Innovation - www.serviceinnovation.org
KCS Academy - http://www.thekcsacademy.net (Training, Verification Schemes, Certification, Tools)
KCS Wikipedia - http://en.wikipedia.org/wiki/Knowledge_Centered_Support
HDI - US - KCS Training
David Kay - US www.dbkay.com/get-training
PRD Software - www.prd-software.com.au
ITSMF (International) - www.itsmfi.org
ITSMF (UK) - www.itsmf.co.uk
ITSMFA (Australia) - www.itsmf.org.au
HDI (US) - www.thinkhdi.com
Fusion (US) - www.servicemanagementfusion.com
Pink (US) - www.pinkelephant.com
Service Desk Show - SITS (UK) - www.itsmshow.com - www.servicedeskshow.com
ITSMFA (AUS) - http://www.smconference.com.au
HelpMaster - Helpdesk and customer support software
http://www.best-management-practice.com/
Facebook - Back2ITSM
LinkedIn - Knowledge Centered Support
ACT Knowledge Management Forum - http://actkm.org/
Aprill Allen - aka KnowledgeBird - http://knowledgebird.com
Barclay Rae - UK http://www.barclayrae.com
Phil Verghis - US http://www.verghisgroup.com http://www.getklever.com
Paul Jay - http://www.youtube.com/watch?v=ya22c0hta3I ITSMF - KCS Knowledge Management Framework & ITIL Case Study http://www.youtube.com/watch?v=ZXpMvUXQl9w
David Kay - www.dbkay.com See video "KCS in Five Minutes" http://www.youtube.com/watch?v=sxHpvOqrkMw
Rick Joslin - LinkedIn profile
Beth Coleman - https://catalynk.co
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